Frequently asked questions

We are unable to provide quotations by email. Please be advised that our fares are constantly subject to change and quotations provided by email may no longer be available when you telephone to confirm.

Our email facility is not designed to receive confidential information such as credit/debit card numbers and as such payment must be finalised over the telephone, for security purposes.

Therefore please obtain a quote online at www.poferries.eu or telephone our Contact Centre where our staff will be happy to discuss your options:

UK: 08716 64 21 21
Republic of Ireland: 01 407 3434
France: 0825 120 156
Belgium: 070 70 77 71
Netherlands: 020 200 8333
Germany: 0180 500 9437
Spain: 902 02 04 61
Luxembourg: +352 34 20 80 82 94

 If calling us from elsewhere, please dial +44 1304 863000, and request a transfer to our Contact Centre.

Ordinarily we would start to load these prices into our systems in the fourth quarter i.e. around the end of September or early October.

The Liverpool-Dublin route is a freight route and passengers are only allowed to travel with a car.

The Larne-Troon route is not available from October to March.

A valid passport is required for travel between Dover and Calais, and on our North Sea routes. However, please be advised that this is an Immigration requirement, and we would therefore recommend that you contact the relevant authorities for clarification of the current regulations.

Some animals travelling from the UK to France need to be part of the Pet Travel Scheme (PETS). For more information on this scheme please contact DEFRA by telephone on 0870 241 1710 (mon-fri 08:30-17:00) or via their website: www.defra.gov.uk/animalh/quarantine/PETS/index.
If you are travelling by car then your pet will need to stay in the car for the duration of the crossing. If you are travelling by foot, then your pet will need to be in a lockable pet carrier of sound construction, which is able to withstand being secured on the ship. You must be able to carry this container onboard yourself. Pets are then kept in a secure area on the car deck for the duration of the crossing and are regularly checked by crew members. The latest check-in time for foot passengers is 45 minutes, however it is advised that extra time should be given if a pet is being transported. There is a charge of £15.00 each way per pet.
All our procedures regarding pets travel are governed by DEFRA. Please contact them on 08702 417710, Monday to Friday, 08:30 - 17:00 hours, alternatively, please visit their website at: http://www.defra.gov.uk/animalh/quarantine/PETS/index.htm for any information regarding any necessary paperwork.

Irish Sea
There is a DEFRA unit at Larne Harbour, where customers can call for an inspection and authority to travel permit prior to checking in. There is no unit in Scotland, so check-in staff assess the travel conditions and call in a local vet, if they have concerns. All domestic animals must remain in the vehicle at all times. There is no charge for household pets, maximum 4 per vehicle. Foot passengers will not be permitted to travel with pets.

Port addresses for SatNav are:
•  The Port of Dover, Eastern Docks Dover, CT16 1JA
•  P&O Ferries Ltd, Car Ferry Terminal, 62100 Calais, France
•  P&O North Sea Ferries Ltd, King George Dock, Hedon Road, Hull, HU9 5QA
•  P&O Ferries B.V, Luxemburgweg 2, 3198 LG Europoort, Netherlands
•  P&O Ferries, Leopold II Dam 13, B-8380, Zeebrugge
•  Larne Harbour, Larne, Co. Antrim, BT40 1AW Northern Ireland
•  Cairnryan, Stranraer, Wigtownshire DG9 8RF Scotland
•  Arran House, 100 Port Ranald Drive, Troon, Ayrshire KA10 6HH
•  Gladstone Branch Dock No 3, North Quay, Bootle, Merseyside L20 1BG
•  Terminal 3, Dublin Port, Dublin 1

The Larne-Troon route is not available from October to March.

In order to make any amendment to your reservation it will be necessary for you to telephone our Call Centre on +352 34208 08294.

Our email facility is not designed to receive confidential information such as credit/debit card details and as such, payment must be finalised over the telephone.

Please note that there is a statutory €14.00 (£10.00) administration fee and further payment will be required to cover any difference in cost between the original sailing booked and the crossing undertaken.

Please ensure that any amendments to your reservation are made before the current travel date. If the reservation is not travelled on as booked, it will be forfeited.

Our alternative contact numbers are as follows:

UK: 08716 645 645
France: 0825 120 158
Germany: 0180 5007 162
Belgium: 070 70 77 73
Netherlands: 020 201 3919
Spain: 902 02 04 63
Luxembourg: 34 20 80 82 94

Calais/Dover
0044 (0)871 222 0209 (open 08:00-20:00)

Rotterdam
0031 (0)181 255 500 (open 09:00-17:00)

Zeebrugge
0031 (0)50 542 211 (open 08:00-16:00)

Hull
0044 (0)1482 708 237 (open 12:00-14:00)

Irish Sea
0044 (0)2828 872 199 (open 24/7, closed Saturdays)