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help@poferries.com

Frequently asked questions

Welcome to P&O Ferries' general questions and answers section. We hope you find them helpful and informative.

Did you find the answer helpful? If not, please email us at help@poferries.com for more information.

Making a booking

expandPlease can you give me a quote for…?

expandWhat’s the difference between a flexi ticket and a saver ticket?

expandWhen will fares be available for next year? When can I book?

expandCan I travel from Liverpool to Dublin as a foot passenger?

expandWhen is the Larne-Troon route available?

expandI don’t know the vehicle registration. How can I book online?

expandHow do I book different passenger numbers on each leg of my booking?

expandHow do I book 2 vehicles on the Rotterdam/Zeebrugge-Hull route?

expandCan I turn up and buy a ticket at the port on the day of travel?

expandI need a booking confirmation

expandPlease can you send me a VAT receipt for my booking?

expandHow do I book a one way trip online?

expandCan I upgrade to Club on mini cruise?

Before you travel

expandDo I need a passport?

expandHow do I book a cabin with enough room for a childs cot?

expandPort addresses and directions

expandCan I take my pet? What is the policy for carriage of pets?

expandI am pregnant, can I travel?

expandWill I receive tickets before travel?

expandAre there buses between the stations and the ports of Calais and Dover?

expandIs there a car park at the port?

expandCan I change my money on board?

expandWhat are the rules for a minor to travel?

Carriage of specific items

expandcan I take gas/propane/etc?

expandCan I take firearms?

expandswords, knives or sharp-edged blades

Making changes to a booking

expandHow do I make an amendment to my booking?

expandI have changed my vehicle, do I need to tell you?

expandWhy have I been charged €80 to amend my booking at the port?

expandHow much will it cost to cancel my booking? Will I get a refund if I cancel?

Your crossing

expandWhat if I miss my sailing, can I take the next ferry?

expandCan I leave my luggage in my cabin when taking a mini cruise? (Rotterdam/Zeebrugge-Hull)

Lost property enquiries

expandFor any lost property queries, please call the following number:

Calling the Contact Centre

expandCalling the Contact Centre

Coach and group travel

expandFor all coach and group related enquiries